Order Tracking

After placing an order, you will receive an email confirmation containing all your purchase details. Once your order is approved, we will aim to dispatch it within 2 business days. We will keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your account, or if you purchased as a guest, you’ll need to enter your order number (from your Order Confirmation email) along with the email address you used to place the order. While we always make every effort to deliver within the specified times, we are not responsible for customs clearance delays or failed payment approvals. Packages with destinations to non-EU countries may be subject to custom fees or import duties, please contact your local customs office for more information on the regulations of the country of destination of the goods.

Cancellation

Please contact our Customer Service Team as soon as possible to cancel or make any changes to your order as we aim to prepare  it  quickly for dispatch. Keep in mind that you will not be charged until your order has been shipped. Further information on cancelling and returning your order can be found in our Returns & Refund Policy.